FAQ’s

Can I get a custom portrait of a pet? If so, where do I buy one?
Yes!! Just follow this link to my Etsy store!
Please note: I only open my orders once a month, and get booked up within approx. 24-48 hours. If my store is in holiday mode, it is because I’m currently fully booked for that particular month. I always make my store opening announcements over on my Instagram.

How much do custom pet portraits cost?
Single pet – £45
Single pet with name banner- £50
Double pet portrait with name banner – £80

Do I get a discount if I buy more than one portrait?
Unfortunately not – no matter how many portraits you order, each will have the same amount of time, care and attention given to it – my prices are reflective of quality, time and skill. Every portrait is made BY HAND and takes many hours of work. However, it is more cost effective to buy a double portrait, rather than two separate portraits (see prices above).

Where should I send my pets photographs?
Please send all reference images via Etsy – this helps keep everything in one place, as it can get confusing if I have them in emails or DM’s on social media. The best pet references are photographs taken in natural day light, with the animals face straight on!

Does it have to be a Patch?
No! If you’d prefer to frame your pet portrait, just add a note at the checkout and I’ll leave it uncut ready for framing yourself.

Can I customise my patch more?
Yes! If you want additional imagery on the patch (e.g. flowers), I can work with you to create a design just how you want. Additional fees apply and vary dependent on design.

How long should I expect to wait for my patch?
I book up one month in advance. This means waiting periods will be between 3-4 weeks before it is dispatched. It may be sooner, depending on your orders place in the queue! I message every customer with their queue position and expected dispatch date. Arrival of your patch after dispatch depends on where in the world you are! UK customers can expect it within 2 working days, International waiting periods range from 5-15 working days.

Do you ship to my country?
Yes! I send all custom orders tracked and signed for globally!

Do you accept returns?
I do not accept returns on any custom items.

Can you guarantee my portrait will arrive in time during holiday periods?
As with all made to order items, this can not be 100% guaranteed. I do contact every customer with their expected dispatch date to give them an idea of when their item may arrive, but during holiday periods the demand on the worldwide postal service is greater, meaning some delays may be caused once the item is dispatched. This delay is in the hands of your local postal service and times of delivery are dependent on where in the world you are! Of course, every portrait is sent with tracking, so you can follow it’s progress from start to finish!

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